Responsible for the following functions: IT (network and desktop support, applications, web, e-commerce, telecom), Software Quality, Order Processing, Product Licensing, Production, Facilities, Purchasing. 

Very hands-on in some areas, more strategic in others; varies depending on business goals and staff available.

Worked with senior management team on an on-going basis to ensure my groups were meeting their departmental goals.

Drove the redesign of corporate web sites and intranet site, to serve our different types of visitors and reflect our new business model.  Drove the e-commerce initiative to sell low priced items on the web.

Stabilized IT operations; staffed the group and greatly improved customer satisfaction.  Responded to needs of power users such as programmers and large external sales force.

Responsible for applications development; architected a complete SQL based applications infrastructure including separate applications for finance and operations, HR, Sales Force Automation, and Customer Support including customer self-service through the web.  Continue to refine systems to support the goals of the various departments and improve efficiencies.

Replaced a phone switch and carriers resulting in $200,000 in savings per year; implemented an ACD system for sales and technical support; completed move of company to a new location.

Implemented Virtual Private Network technology to save money on dial up costs by using the internet for email and other network access; improved technology for remote access by engineers working at home, salespeople around the world, and traveling employees.

Established guidelines for orders from the field and streamlined order process for faster, more accurate product licensing and billing.

Established better working relationship between engineering and QA, balancing the need for faster releases against low bug rates.  Created ISO 9000 relevant processes.

Continued to hire people for growth and replacements in a difficult hiring environment. 

Recognized as a very effective manager, resolving employee performance issues quickly. 

Responsible for optimizing internal business processes to create a competitive advantage.

Managed MIS including desktop support, network management, application development, and maintenance of mission critical databases such as MRP, financial, technical support, customer service, and sales lead tracking.

As Director of Quality, created, staffed, and managed the Quality and Reliability functions; implemented company-wide quality system including ISO9001 and TickIT registration; led Executive Quality Council.

Steered the company through its growth from $14m to $100m in revenues (through focus on processes and on maintaining a company culture which was conducive to quality).

Under my leadership, the company went from a small "start-up" with no documented processes, to one where: employees were trained in continuous improvement, processes were routinely streamlined and documented, metrics were prevalent though-out the company, and quality was seen as a value-add activity to be achieved by the entire company, not just the quality department.  (IPO 1994)

Took over and redesigned the Document Control department, resulting in faster and more accurate ECO processing and faster time to market.

Improved product quality an average of 400% through the use of stringent product qualifications, design for reliability, out-of-box audits, inspections, improved test methods, close relationships with suppliers/OEM's, analysis and corrective action of field problems.

Successfully qualified and brought on-line over 20 major new products, including OEM and  Cornerstone designed products; created a Life Cycle process for new product development. 

Managed production issues such as expediting, product allocation, and rework, particularly where there were issues caused by poor yields. 

 Interfaced with customers on quality and delivery issues. 

Worked closely with suppliers to ensure products were made to our specifications and quality standards, and delivered on time.  Numerous supplier visits including the Far East.

Worked closely with Customer Service and Technical Support to develop and improve processes for troubleshooting, RMA processing, repair, data collection and problem analysis. 

Due to start-up nature of company was very involved with hardware and software engineering, product marketing, finance, sales, operations, HR and training.

Developed innovative methods for improving product reliability and quality, through improvements in design, manufacturing, and supplier relationships.  Failure rates were reduced dramatically. 

Identified areas where process improvement would have greatest impact, and influenced organizations to make appropriate improvements.  Used quality tools and methodologies where appropriate to improve processes in the worldwide sales and marketing division.